G Light Limited ships orders to destinations within the regions specified during checkout. Shipping costs are calculated based on the destination and the total weight of the order. The company processes orders within standard processing times. Delivery timelines are determined by the selected shipping carrier and the destination. G Light Limited does not guarantee specific delivery dates. The company is not responsible for delays caused by carriers, customs, or events beyond its control. Customers receive a tracking number once the order ships. Tracking information is available on qyxjacket.com. The customer is responsible for providing accurate shipping information. G Light Limited is not responsible for orders shipped to incorrect addresses provided by the customer.
G Light Limited offers a strict 14-day no-reason refund policy. A customer may return any eligible item within 14 days of receipt for any reason. The 14-day period begins on the date the customer receives the item. To be eligible for a return, items must be unused, in original packaging, and have all original tags attached. Items that are used, damaged due to customer handling, or missing tags are not eligible for a refund. The buyer completely bears the return shipping costs. G Light Limited does not reimburse return shipping fees. The customer must initiate the return by contacting [email protected] or through the return portal on qyxjacket.com. Returns sent without prior authorization are not accepted. The customer must ensure the return package is postmarked within the 14-day period.
After G Light Limited receives a returned item, the company inspects the item to confirm it meets the return conditions. If the item is approved, G Light Limited initiates a refund to the original payment method. The refund arrival time is at least 14 days from the date the company receives the returned item. For PayPal refunds, the refund takes at least 14 days. However, note that local laws require up to 30 days for PayPal refunds in some regions. The customer must allow this additional time. G Light Limited does not issue refunds for items that fail inspection. The company may deny a refund if the item is used, damaged, or missing tags. The customer receives an email notification when the refund is processed. The refund is issued in the same currency as the original purchase.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact [email protected] within 7 days of receiving the item. The customer must provide the order number, a description of the damage or defect, and clear photographs of the item and its packaging. G Light Limited reviews the claim. If the claim is approved, the company offers a replacement or a refund. The buyer completely bears the return shipping costs for damaged or defective items. The customer must follow the same return process steps listed below. Claims submitted after the 7-day period are not accepted. The customer must retain all packaging materials for inspection.
Items must be unused and in original packaging. Items that are used, washed, altered, or damaged after receipt are non-returnable. Items missing original tags are non-returnable. Items returned after the 14-day return period are non-returnable. G Light Limited does not accept returns for items that are not in their original condition. The company does not make exceptions to these conditions. The customer is responsible for verifying the return eligibility before shipping the item. The company reserves the right to refuse any return that does not meet the conditions.
Step 1: Contact G Light Limited at [email protected] within 14 days of receipt to request a return authorization. Step 2: Provide the order number and the reason for return. Step 3: Wait for G Light Limited to issue a return authorization and specific return instructions. Step 4: Pack the item securely in its original packaging with all original tags attached. Step 5: Ship the item to the following destination: The recipient must be G Light Limited, the contact phone is +852 8442 7216, and the specific return address is RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG. Step 6: Include a copy of the return authorization inside the package. Step 7: Use a trackable shipping method. G Light Limited is not responsible for returns lost in transit. Step 8: After G Light Limited receives and inspects the return, the company processes the refund. The refund takes at least 14 days to arrive. Step 9: The customer must retain the tracking number until the refund is complete.
For questions about shipping, returns, or refunds, contact G Light Limited at [email protected] or +852 8442 7216. The mailing address is RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG. The website is qyxjacket.com. G Light Limited responds to inquiries within standard business hours. The company does not provide shipping or return information through social media channels. The customer must use the official contact methods listed in this document.
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